Leading organisational change
A programme for internal change agents and line managers who will be leading and supporting major organisational change programmes.
Why change?
- How to identify the key external forces driving change
- How and when to communicate the reasons for change
- The psychology of communication – 20 practical tips for powerful communication
Who leads the change?
- Why top down change often fails
- Why bottom up change often fails
- The secret to successful change – the critical mass and how to create it
- The importance of getting the right people on the bus and how to identify them
- The role description for a great change leader
What is the end goal?
- Why you need a compelling long term goal
- How to identify your long term goal
- How to identify the route and milestones on the way to achieving the goal
- Black swans and unintended outcomes
- Culture change – why you need it, how to make it happen
How to make change happen
- The change equation and the change curve – why people resist change
- Systems thinking – a powerful tool for change
- Useful change models – Kotter's eight steps and the Nadler Tushman congruence model
- The psychology of change – four flaws in the human brain and their relevance to organisational change
- Six proven techniques for engaging people in change
Project based change
- Why projects are so popular
- Ten things you need to know about organisational change projects
- How to avoid getting swamped in project bureaucracy
Leading change in practice
- Case studies of successful and unsuccessful change – what made the difference?
- Common pitfalls and how to overcome them
- How to put these ideas into practice in your organisation